From which country was my Rolex originally sold?+
See our guide on locating the origin of your Rolex using the country code number located on your certificate.
How do I date my Panerai watch?+
Often Panerai papers are undated by the Authorised Dealer when they originally sell but by using the serial numbers on the back of your watch it is possible to date your Panerai. See our Guide on Panerai serial numbers to find out how.
Do you offer Sale or Return?+
Please see our Help to Sell service to find out how to get more for your Watch.
How do I date my Rolex Watch?+
If the date isn't indicated on the Rolex Certificate or it is missing you may be able to date your watch with its serial number. It isn't possible to date modern Rolex watches. Please see our guide for more information.
How do I cancel my order?+
You can cancel your order by emailing us at shop@blowers-jewellers.co.uk with details of your cancellation or fill out our cancellation form If you prefer you can also call us on 01482 323921 or write to us at Blowers Jewellers, 43 Savile Street, Hull Hu1 3ea.
Are there any shipping costs?+
All UK deliveries of our watches are complementary. We do charge postage for accessories. Charges will apply for international shipping. Please note if you live outside of the UK you may also have to pay import duty or other taxes, fees or charges applied by customs or other authorities in the country of receipt. You must comply with all laws and regulations of the country in which you are receiving the goods. Any additional charges for customs clearance must be borne by you; we have no prior notice of  how much these charges will be. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs office for further advice and information.
How are the watches delivered?+
We use a number of full insured couriers whom we have dealt with for many years and have an exceptional relationship with.
Where can my items be delivered?+
Delivery is always to the address registered to the card which was used for the purchase. This is for insurance and crime prevention.
Are there any charges for cards?+
There are no charges for using credit or debit cards
When can I expect a refund?+
If the item is returned, we will check the condition and in most cases, issue a refund to the card used for purchase within 48 hours.
What is your return policy?+
All our items are sent to you with a 14 day approval period. If after receiving the items you are not 100% satisfied, they can be returned. Items must be unworn and in the condition supplied. Watches must have not had any seals or tags removed. If they have, this means that we cannot refund or exchange the item. For returning watches, please contact us for instructions on how to return and our recommended couriers.
When will I receive my watch once ordered from you?+
When ordered with us (either on the phone or online prior to 3pm) your goods will be dispatched on the same day via our fully insured courier. This will mean in the vast majority of cases sent to a UK address, you will receive your order the next day. International customers should expect delivery to take longer and we can advise you on this for each specific country.
Do you buy pre-owned jewellery?+
Yes, in some cases, we would be happy to accept pre-owned jewellery as a part exchange. This is always subject to quality, brand, condition and value of the specific piece.
What to do if I’m having trouble submitting my watch on the website?+
We are sorry for any inconvenience - please email shop@blowers-jewellers.co.uk
Do you buy watches?+
Yes, we do. We are happy to consider a watch against a part exchange of our stock. Please note, we only consider buying watches we would be happy to sell ourselves and hence usually only the brands that we sell.
Are your watches serviced?+
All watches which are taken into stock are carefully examined and are serviced if required before being made available. All watches come with a minimum of 1 year full warranty. This is not include accidental damage or misuse.
How do I know the watch is authentic?+
All watches are checked in-house and by fully accredited service centres and watch-makers. We offer a full guarantee of authenticity.
What is a pre-owned unused watch?+
A pre-owned unused watch is a brand new, never worn watch in original factory sealed condition, with the accompanying packaging, boxes, papers and instructions.
Do you offer finance?+
Yes, we do. We offer 9.9% APR over 12 months for all watches. We do offer bespoke options on specific watches and are happy to discuss your needs. The best way to apply for finance is via the website on the actual page of the watch you are interested in.
Are you an authorised dealer?+
No, we are an independent, family-owned business which has been established since 1970. This allows us to carry the very best stock and leading brands without restrictions. It also allows us to be flexible and competitive to meet your needs. We carry stock which we are happy to take back in part exchange which is a major benefit.
Are the watches on the website the actual watches?+
Yes! All watches are of the actual watches held in stock. We never use library or non-specific images.
Where are the watches located?+
All watches are located at our Hull store where they can be viewed daily during regular store hours. If more convenient, we can have specific watches sent to our Mayfair branch for viewing (by appointment only) at a time to suit you including weekends.